When you attempt to send or receive an email, you see one of the following error messages. The server could not be found. (Account: account name, POP server:’mail’, Error Number: 0x800ccc0d). This is a common issue in Outlook 2007, 2010, 2013, 2016. This error might occur when Microsoft Outlook cannot establish a connection with your email server.

Error 0x800ccc0d may occur if one of the following scenarios is true:

  • Your Outlook might be disconnected or not connected to the Internet.
  •  Incorrect settings of the Outlook mail account.
  • Incomplete installation of Outlook.
  • Incorrect configuration of Antivirus software.
  • When your Outlook user profile is not correct.
  • Corrupt or damaged PST files.
  • If Outlook email item on your POP3 server is not correct.
  • When Outlook is removed or the installation of Outlook is not correct.

How to fix error 0x800ccc0d

Step 1: Make sure that you are connected to the Internet and able to connect the pop port number.

Step 2: Make sure that your Outlook email account settings are correct.

Step 3:  Create a new E-mail profile.

  1. Click the Start button, and then click Control Panel.
  2.  In Classic view, double-click Mail and click on show profiles.
  3. Click Add. Type the name for the profile, and then click OK.
  4.  Add an e-mail account to use in your profile by following the on-screen instructions.
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