The connection to the server has failed. Account: ‘your_account’, Server:’mail.domain.com’, Protocol: SMTP, Port: 25, Secure(SSL): NO,Socket error: 10061, Error Code: 0x800ccc0e. This error code is similar to the outlook error code 0x800ccc0d.

This issue may occur if one of the following scenarios is true:

  • Your Outlook might be disconnected or not connected to the Internet.
  • Incorrect settings of Outlook mail account.
  • Incomplete installation of Outlook.
  • Incorrect configuration of Antivirus software.
  • When your Outlook user profile is damaged.
  • Corrupt or damaged PST files.
  • If Outlook email item on your POP3 server is damaged.
  • When Outlook is removed or installation of Outlook is damaged.

Resolution steps to fix error 0x800ccc0e

Step – 1: Make sure that you are connected to the Internet and able to telnet SMTP port number.

To do this, follow these steps:

  1. Start an Internet browser. For example, start Internet Explorer. Or ping the google.com; ping www.google.com
  2. Type one of the following addresses in the address bar, and then press Enter.
  3. Check for the proxy settings as well.

Step – 2: Make sure that your Outlook email account settings are correct.

We have listed some major Internet Service Providers settings (for manual configuration of Outlook)

Outlook error 0x800ccc0e can occur due to incorrect settings. We recommend that you contact your Internet service provider (ISP) for information about the exact incoming and outgoing mail server names and settings that you should use when you configure your Internet email account in Outlook. The list provided here contains information only for some Internet service providers in the United States and may not be up to date. Visit office support to know more.

Incoming Mail (POP3) server names and settings:

Provider Name Server Name Port SPA SSL AuthRequird
AOL pop.aol 110 OFF OFF ON
AT&T Yahoo pop.att.yahoo.com 995 OFF ON ON
Charter pop.charter.net 110 OFF OFF ON
Comcast mail.comcast.net 995 OFF ON ON
Cox pop.[insert region].cox.net 110 OFF OFF OFF
Gmail pop.gmail.com 995 OFF ON ON
Juno pop.juno.com 110 OFF OFF OFF
Microsoft Live pop3.live.com 995 OFF ON ON
Netscape pop.3.isp.netscape.com 110 OFF OFF ON
Netzero pop.netzero.com 110 OFF OFF ON
Pacbell pop.att.yahoo.com 995 OFF ON ON
PeoplePC pop.peoplepc.com 110 OFF OFF ON
Qwest pop.[enter state ID].qwest.net 110 OFF OFF OFF
Rogers pop.broadband.rogers.com 110 OFF OFF ON
SBCGlobal pop.att.yahoo.com 995 OFF ON ON
Swbell pop.att.yahoo.com 995 OFF ON ON
Verizon incoming.verizon.net 110 OFF OFF ON
Yahoo pop.mail.yahoo.com 110 OFF OFF OFF

Outgoing Mail (SMTP) server names and settings:

Provider Name Server Name Port SPA AuthRequired Encryption
AOL smtp.aol.com 587 OFF ON None
AT&T Yahoo smtp.att.yahoo.com 465 OFF ON SSL
Charter smtp.charter.net 25 OFF ON None
Comcast smtp.comcast.net 587 OFF ON TLS
Cox smtp.[insert region].cox.net 25 OFF OFF None
Gmail smtp.gmail.com 587 OFF ON TLS
Juno authsmtp.juno.com 587 OFF OFF None
Microsoft Live smtp.live.com 587 OFF ON TLS
Netscape smtp.isp.netscape.com 25 OFF OFF None
Netzero authsmtp.netzero.com 25 OFF ON None
Pacbell smtp.att.yahoo.com 465 OFF ON SSL
PeoplePC smtpauth.peoplepc.com 587 OFF ON None
Qwest pop.[enter state ID].qwest.net 25 OFF OFF None
Rogers smtp.broadband.rogers.com 587 OFF ON None
SBCGlobal smtp.att.yahoo.com 465 OFF ON SSL
Swbell smtp.att.yahoo.com 465 OFF ON SSL
Verizon outgoing.verizon.net 25 OFF ON None
Yahoo smtp.mail.yahoo.com 25 OFF OFF None

Step – 3: Check your antivirus manufacturer’s website for additional suggestions or Disable the antivirus software. And  Disable the firewall in the router.

If you found outlook is working fine after disable the antivirus software, highly recommended to uninstall the same using their removal tool and reinstall it.

Step – 4: Create a new E-mail profile.

  • Click the Start button, and then click Control Panel.
  • In Classic view, double-click Mail and click on show profiles

 

 

mail profile

  • Click Add. Type the name for the profile, and then click OK.

mail

  • Add an e-mail account to use in your profile by following the on-screen instructions.
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